{"id":14,"date":"2024-11-26T07:06:25","date_gmt":"2024-11-26T07:06:25","guid":{"rendered":"https:\/\/cs.engaz.media\/solarelectric\/?page_id=14"},"modified":"2024-11-26T07:08:23","modified_gmt":"2024-11-26T07:08:23","slug":"refund-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/solarelectric.com.sa\/ar\/refund-and-exchange-policy\/","title":{"rendered":"\u0631\u062f \u0648\u062a\u0628\u0627\u062f\u0644 \u0627\u0644\u0633\u064a\u0627\u0633\u0629"},"content":{"rendered":"

\u0631\u062f \u0648\u062a\u0628\u0627\u062f\u0644 \u0627\u0644\u0633\u064a\u0627\u0633\u0629<\/strong><\/p>\n\n\n\n

At Solar Electric, we prioritize customer satisfaction and are committed to providing the best possible service. Below is our refund and exchange policy:<\/p>\n\n\n\n

\n\n\n\n

Refund Policy<\/strong><\/p>\n\n\n\n

    \n
  1. Refund Period: Products can be returned within 14 days<\/strong> from the date of purchase.<\/li>\n\n\n\n
  2. Condition of Products: The product must be unused, in its original condition, and include all accessories and original packaging.<\/li>\n\n\n\n
  3. Proof of Purchase: Customers must provide the original receipt or proof of purchase.<\/li>\n\n\n\n
  4. Fees: Processing or shipping fees may be deducted from the refund amount, if applicable.<\/li>\n<\/ol>\n\n\n\n
    \n\n\n\n

    Exchange Policy<\/strong><\/p>\n\n\n\n

      \n
    1. Exchange Period: Products can be exchanged within 14 days<\/strong> from the date of purchase.<\/li>\n\n\n\n
    2. Eligible Reasons: Exchanges are accepted for products with manufacturing defects or damage during shipping.<\/li>\n\n\n\n
    3. Condition of Products: Products must be returned in their original condition with all accessories and packaging.<\/li>\n\n\n\n
    4. Availability: Exchanges are subject to the availability of the replacement product.<\/li>\n<\/ol>\n\n\n\n
      \n\n\n\n

      Process for Refund and Exchange<\/strong><\/p>\n\n\n\n

        \n
      1. Contact Us: Please reach out to our customer service team via email at info@solarelectric.com.sa or call 0020 01099294857.<\/li>\n\n\n\n
      2. Provide Information: Share your order details, invoice number, and a description of the issue or reason for the refund\/exchange.<\/li>\n\n\n\n
      3. Follow-Up: Our team will guide you through the next steps and arrange the return or exchange process.<\/li>\n<\/ol>\n\n\n\n
        \n\n\n\n

        Additional Notes<\/strong><\/p>\n\n\n\n

          \n
        • Customized or Made-to-Order Products: These items are non-refundable and non-exchangeable unless they have manufacturing defects.<\/li>\n\n\n\n
        • Discounted or Sale Items: Items purchased during promotions may not qualify for refunds or exchanges unless defective.<\/li>\n<\/ul>\n\n\n\n
          \n\n\n\n

          Contact Information:<\/strong><\/p>\n\n\n\n

            \n
          • \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a: info@solarelectric.com.sa<\/li>\n\n\n\n
          • Phone: +20 01099294857<\/li>\n\n\n\n
          • Address: Cairo – Zahraa Maadi – Elite Tower- 7th floor – 5th unit<\/li>\n<\/ul>\n\n\n\n
            \n\n\n\n

            We at Solar Electric appreciate your trust and are dedicated to ensuring a seamless shopping experience.<\/p>\n\n\n\n

            <\/p>","protected":false},"excerpt":{"rendered":"

            Refund and Exchange Policy At Solar Electric, we prioritize customer satisfaction and are committed to providing the best possible service.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Exchange Policy | Solar Electric<\/title>\n<meta name=\"description\" content=\"Refund and Exchange Policy | Solar Electric\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solarelectric.com.sa\/ar\/refund-and-exchange-policy\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Exchange Policy\" \/>\n<meta property=\"og:description\" content=\"Refund and 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