Refund and Exchange Policy

At Solar Electric, we prioritize customer satisfaction and are committed to providing the best possible service. Below is our refund and exchange policy:

Refund Policy

  1. Refund Period: Products can be returned within 14 days from the date of purchase.
  2. Condition of Products: The product must be unused, in its original condition, and include all accessories and original packaging.
  3. Proof of Purchase: Customers must provide the original receipt or proof of purchase.
  4. Fees: Processing or shipping fees may be deducted from the refund amount, if applicable.

Exchange Policy

  1. Exchange Period: Products can be exchanged within 14 days from the date of purchase.
  2. Eligible Reasons: Exchanges are accepted for products with manufacturing defects or damage during shipping.
  3. Condition of Products: Products must be returned in their original condition with all accessories and packaging.
  4. Availability: Exchanges are subject to the availability of the replacement product.

Process for Refund and Exchange

  1. Contact Us: Please reach out to our customer service team via email at info@solarelectric.com.sa or call 0020 01099294857.
  2. Provide Information: Share your order details, invoice number, and a description of the issue or reason for the refund/exchange.
  3. Follow-Up: Our team will guide you through the next steps and arrange the return or exchange process.

Additional Notes

  • Customized or Made-to-Order Products: These items are non-refundable and non-exchangeable unless they have manufacturing defects.
  • Discounted or Sale Items: Items purchased during promotions may not qualify for refunds or exchanges unless defective.

Contact Information:

  • Email: info@solarelectric.com.sa
  • Phone: +20 01099294857
  • Address: Cairo – Zahraa Maadi – Elite Tower- 7th floor – 5th unit

We at Solar Electric appreciate your trust and are dedicated to ensuring a seamless shopping experience.